Frequently Asked Questions for Tenants:

These are some of our tenant’s FAQs. If you continue to have questions after reading this please feel free to call our office at (617) 661-6210 during normal business hours or use our contact page to request information.

What are your Office Hours?

Our office is open 9 a.m. to 5 p.m. Monday through Fridays. However you may call for information 24 hours a day at 617- 661-6210 and you can always contact us by e-mail.

Where can I get a list of your properties for rent?

You will find a list of our properties for rent at our website. Click on each category of rental:
Commercial Property
Residential Property

Do you require an application fee?

Yes. Each adult over the age of 18 years old who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $50 per adult.

What are the criteria used for approving an application?

When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The three main factors we consider are your credit report, landlord/mortgage history, and your employment and income verifications. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all. For more detailed information see our rental application.

Do you require a lease?

Yes. We require a written lease agreement on each of the properties that we manage. Our normal lease period is for a minimum of 12 months;

What if I need to move before the lease expires?

You should notify us in writing of your intent to move immediately using our Contact Us form or by calling (617) 661-6210 . We will make every effort to mitigate our potential loss by trying to rent the property as soon as possible. You will be held responsible for paying the rent through the end of your lease term or until the property is rented (whichever occurs first), plus you will be held responsible for any necessary repair costs, and leasing fees incurred.

Should I purchase my own policy of renters insurance?

It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. We also have local agents we can refer.

When is my rent due?

Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first, but we give you a grace period until the 5th. If your rent is not received in our office by 5:00pm on the 5th day of the month then your account will automatically be charged a late fee of $25

How do I pay my rent?
  • You can mail your rent in to our office and put your address/unit # on the memo of your money order or check.
  • NRP uses an online portal to accept rental payments electronically.Click on TENANT LOGIN and pay online.
  • Cash is NOT ACCEPTED  for security reasons.
How do I report a repair?

Fill out our “Maintenance Request” form , or you may call (617) 661-6210 . If this is an emergency situation call 911.

Can I get reimbursed for repairs I make on my own?

You can only get reimbursed for repairs that were initially approved by the staff at NRP.

What is considered an emergency?

An emergency is defined as a maintenance problem that will cause a safety hazard to residents, or an imminent damage to property, so that fixing it cannot wait until the next business day.A few examples would be an overflowing toilet, a broken pipe, or sudden electrical short. If there is a gas leak, call the gas company in your area first, and if there is a power outage, call the electric company in your area first to see if there is a general power outage in the area.

How do I report a repair which needs to be done in my home?

You may go to our web site and email a Maintenance Request to NRP,  or you may call (617) 661-6210.  Please call NRP rather than repairing a maintenance problem .

 
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