If you have a non-emergency maintenance request please submit the request using out Maintenance Form on this page.

For your convenience, Newport Realty Properties provides Emergency Maintenance Service. If you think you have an emergency maintenance request then please read the information  If there is a life threatening emergency please dial 911 immediately or call the proper authorities.

Listed below are some scenarios that require Emergency Service. To better serve you, and all of our resident, we please ask to only call after normal business hours if one of the following (or near similar) scenarios apply.

Emergency Services Request Scenarios: 

HVAC

• No heat in the property and the outside temperature is below 55 degrees or is forecast to be below 55 degrees
• No air conditioning in the property and the outside temperature is above 80 degrees or is forecast to be above 80 degrees

ELECTRICAL

• No electricity to major appliances such as refrigerator, stove, or HVAC units
• No electricity to over 50% of the home

PLUMBING

• Clogged sewer line: if there is no other usable bathroom in the property
• Burst water supply lines

APPLIANCE REPAIR

• Refrigerator not working

STRUCTURAL

• Storm damage to roof: tree limbs on roof, etc.
• Elevator Malfunction
• Community Entrance blocked

SECURITY

• Security/Entrance Gate Malfunction
• Fire Systems: Smoke alarm continuously sounding, sprinklers running, etc.
• Call boxes/FOB/Access to home i.e. unable to access or enter property (We do not provide emergency lock out services, tenant is required to call their own locksmith to gain access to the property).
• Break-in/Burglary (Call the proper authorities and file a report before contacting us).
• Broken Lock/Broken Window that is easily accessible (i.e. first floor) allowing for potential break-in/burglary.

If any of these scenarios apply, please call us at (617) 661-6210 and ask to be transferred to a property manager.